SCBF - Improving Service Delivery


The project aims to contribute to the ongoing efforts of finding solutions to effective and efficient product delivery. Aiming to work across the 8 counties, this project leverages on innovations in mobile and web-based applications to ensure that the IBLI product and related services are delivered cost-efficiently to IBLI’s target clientele. This will not only include designing and implementing of Standard Operating procedures related to recruitment, training and incentivizing agents, but also putting in place monitoring and evaluation methods for performance tracking of agents providing IBLI and potentially other relevant services in the ASALs in the future.

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